We accept returns + exchanges for items unused and in original packaging up to 45 days after original purchase date.
In order to return or exchange your item you must have a Return Authorization Number (RA #). If you do not have an RA #, you can contact Customer Service in one of two ways:
- Email: email@example.com
- Call anytime between 9am-5pm PST weekdays: (509) 493-0043
*Authorized Dealers please be sure to contact your Sales Rep prior to returning or exchanging items.
Policy + Process
- All sale items are final, no refunds or exchanges will be issued.
- All hard boards shipped freight + inflatable SUPs are final, no refunds or exchanges will be issued.
- All sales made through the Pro Program are final, no refunds or exchanges will be issued.
- All other returns/ exchanges must be submitted within 45 days of the original order date.
- Original sales order number is required to process all returns and exchanges.
- Return shipments without a RA# clearly marked on the outside & inside of the box, will not be processed.
- For all exchanges you must tell a Customer Service Representative what exchange item you would like to order as well as the shipping address for the exchange to be shipped to. This information is required prior to issuing a RA#.
- All returned item(s) must be unused and in original packaging.
- Refunds will be processed pending receipt, review and approval of returned item/s.
- Refunds for the amount of returned item/s (excluding shipping) will be issued via the original form of payment or as a credit on the buyer’s account.
- Exchanges will be processed and shipped after return has been approved.
- Returns and exchanges are processed between 3-7 days of receipt.
- Please allow one billing cycle for credit card refunds to appear on your statement.
- Shipping costs incurred from returning items are the responsibility of the customer.
- All returns and exchanges should be shipped to the below address.
- Please be sure to include the RA# on the outside & inside of the box.
Attn: Returns (RA#_____)
65435 Hwy 14
White Salmon, WA 98672