FAQ

Website Orders + Shipping

 

HEY

We accept returns and exchanges for items unused and in original packaging up to 45 days after original purchase date. Head over to our Return + Exchanges page for instructions on how to process a return or exchange.

Because our composite boards are too large to ship UPS or FedEx, we contract with several different freight companies around the US to get your Naish boards to you. We insure all our boards for transportation.

For more information on freight board shipping including transit times, please refer to our Board Shipments page.

Please note that all hardboard shipped freight and inflatable SUP sales are final, no refunds or exchanges will be issued.

Taxes are based on Washington state and the state of your shipping address. If your shipping state, county, or city charges tax for products purchased from a business based in Washington state, then you will be charged tax based on those rates. Note that some states charge tax on shipping.

For more info on your state’s tax policy, please reference here.

Naish USA only ships to North America (US, US Territories & Canada) at this time. Please note that freight items cannot be shipped to US Territories.

For international inquiries, please refer to our importer page for an importer in your country.

For all Naish USA orders, we our products ship out of warehouses located in Washington and Georgia. If you are a Hawaiian resident, please contact our Naish Maui flagship store:

810 Haiku Road #373
Haiku, HI 96708
Call (808) 575-5432 x34
The flagship store can ship product to anywhere on the Hawaiian Islands.

Before ordering, contact us to set up a will call pick up at either our White Salmon, Washington or Stone Mountain, Georgia warehouse. We will walk you through the process for online check out.

Will call pick up window in WA: Mon - Fri 10am - 4pm

Will call pick up window in GA: Mon - Fri 1:30pm - 4:30pm

Warranty + Repairs

All of our products can be warrantied within 1 year of the purchase date. Kite spare parts are 90 days. More instructions on how to file a warranty claim can be found on our Warranty page.

    All of our products can be warrantied within 1 year of the purchase date. Kite spare parts are 90 days. More information on our guidelines can be found on our Warranty page.

    Since 2015, Naish no longer keeps an inventory of kite spare parts. However, AirTime Kite are pros at repairing kites and offer a wide selection of kite replacement parts for all brands on their website.

    AirTime is located in located in Hood River, OR and Lauderdale Lake, FL, but can ship to the US and Canada.

    Product Questions

    We have compiled some information, charts, and videos to help you choose and customize your foil set up. Please visit our Naish Foil Guide for all the info regarding foils and sizing

    Yes, all foil all foil parts are modular!

    One exception is the rear stabilizer has changed for 2020 and will require an adapter or new fuselage to mount 2020 stabilizers on 2019 and older fuselages. Additionally 2019 and older stabilizers will not mount to the 2020 fuselage.

    For more information on this, please refer to our Naish Foil Guide.

    We try to provide all the information you would need on the individual product pages. However, if you are still in need of information, here are some links to our board dims sheets:

      Over the years we have found that customers have specific tastes when it comes to board bags. Handle or strap, liner, travel, multiple board, single board, fin slit, not fin slit. The options are endless. 

      Therefore, we have a limited variety of board bags available. For most of our board, we suggest finding a custom board bag maker. Some that we suggest are below:

      SUP Product Questions

      Inflatable SUPs

      The recommended PSI for our inflatables is 14. Our double-walled boards are some of the stiffest on the market and therefore don’t need inflating past the recommended amount.

      When not in use, we recommend storing your inflatable SUP in a cool and dry location safe from the elements. If storing for a few hours, we suggest partially deflating it and bringing it under the shade and out of the sun. Direct sunlight will expand the volume of the air in the board, causing it to pop.

      Composite SUPs + Paddles

      For more information on how to care for your SUP and paddles, please refer to our SUP User Guide

      Inserting the fin into a US box can be tricky if it’s your first time. Make sure you have your fin tab & screw on hand. If you need to order a new fin tab & screw, we have them available here.

      Check out this video by SUPboarder which explains the process

      Note: For some inflatable boards, the fin will be a snug fit the first few times. Feel free to use a little bit of force to get the fin in the box.

      You can purchase patch kits from Naish USA, which can repair holes and small rips.

      For glue, use a glue that is designed for PVC material. NRS offers a guide to PVC boat adhesives.

      For larger repair issues such as blown seams, we suggest taking it to a professional shop that specializes in PVC material. Below are a few options:

      • Sealed Air Repair in Orlando, FL (they offer mail-in service if you don't live in the Orlando area)
      • The NRS website offers a comprehensive list of boat repair shops in the US.