Website Orders + Shipping
We accept returns and exchanges for items unused and in original packaging up to 45 days after original purchase date. Head over to our Return + Exchanges page for instructions on how to process a return or exchange.
Because our composite boards are too large to ship UPS or FedEx, we contract with several different freight companies around the US to get your Naish boards to you. We insure all our boards for transportation.
For more information on freight board shipping including transit times, please refer to our Board Shipments page.
Please note that all hardboard shipped freight and inflatable SUP sales are final, no refunds or exchanges will be issued.
For more info on your state’s tax policy, please reference here.
Naish USA only ships to North America (US, US Territories & Canada) at this time. Please note that freight items cannot be shipped to US Territories.
For international inquiries, please refer to our importer page for an importer in your country.
For all Naish USA orders, we our products ship out of warehouses located in Washington and Georgia. If you are a Hawaiian resident, please contact our Naish Maui flagship store:810 Haiku Road #373
Before ordering, contact us to set up a will call pick up at either our White Salmon, Washington or Stone Mountain, Georgia warehouse. We will walk you through the process for online check out.
Will call pick up window in WA: Mon - Fri 10am - 4pm
Will call pick up window in GA: Mon - Fri 1:30pm - 4:30pm
Warranty + Repairs
All of our products can be warrantied within 1 year of the purchase date. Kite spare parts are 90 days. More instructions on how to file a warranty claim can be found on our Warranty page.
All of our products can be warrantied within 1 year of the purchase date. Kite spare parts are 90 days. More information on our guidelines can be found on our Warranty page.
Since 2015, Naish no longer keeps an inventory of kite spare parts. However, AirTime Kite are pros at repairing kites and offer a wide selection of kite replacement parts for all brands on their website.
AirTime is located in located in Hood River, OR and Lauderdale Lake, FL, but can ship to the US and Canada.
We have compiled some information, charts, and videos to help you choose and customize your foil set up. Please visit our Naish Foil Guide for all the info regarding foils and sizing
Yes, all foil all foil parts are modular!
One exception is the rear stabilizer has changed for 2020 and will require an adapter or new fuselage to mount 2020 stabilizers on 2019 and older fuselages. Additionally 2019 and older stabilizers will not mount to the 2020 fuselage.
For more information on this, please refer to our Naish Foil Guide.
Over the years we have found that customers have specific tastes when it comes to board bags. Handle or strap, liner, travel, multiple board, single board, fin slit, not fin slit. The options are endless.
Therefore, we have a limited variety of board bags available. For most of our board, we suggest finding a custom board bag maker. Some that we suggest are below:
SUP Product Questions
The recommended PSI for our inflatables is 14. Our double-walled boards are some of the stiffest on the market and therefore don’t need inflating past the recommended amount.
When not in use, we recommend storing your inflatable SUP in a cool and dry location safe from the elements. If storing for a few hours, we suggest partially deflating it and bringing it under the shade and out of the sun. Direct sunlight will expand the volume of the air in the board, causing it to pop.
Composite SUPs + Paddles
For more information on how to care for your SUP and paddles, please refer to our SUP User Guide
Inserting the fin into a US box can be tricky if it’s your first time. Make sure you have your fin tab & screw on hand. If you need to order a new fin tab & screw, we have them available here.
Check out this video by SUPboarder which explains the process
Note: For some inflatable boards, the fin will be a snug fit the first few times. Feel free to use a little bit of force to get the fin in the box.
You can purchase patch kits from Naish USA, which can repair holes and small rips.
For glue, use a glue that is designed for PVC material. NRS offers a guide to PVC boat adhesives.
For larger repair issues such as blown seams, we suggest taking it to a professional shop that specializes in PVC material. Below are a few options: