Thank you for being a Naish customer. We understand that having issues with your gear can be frustrating and inconvenient. We will respond to you as quickly as possible and will do our best to get you taken care of in a fair and timely manner. Over the years we have streamlined our warranty process, though due to volume it may take us up to 7 days to respond.
Naish offers warranty to the original purchaser on products purchased through authorized Naish dealers.
- 1-year warranty on all complete products
- 90-day warranty on kite accessories, SUP accessories + spare parts
The warranty period begins at point of purchase (receipt required), and covers all manufacturing defects. Manufacturing defects are determined at Naish's discretion. If a problem is deemed a valid warranty claim, Naish will decide whether to repair or replace the product.
If you have further questions on how to file a claim, or about your gear issue, just give us a call at (509) 493-0043 and our customer service team is more than happy to help.
- Please file claims through your original authorized Naish dealer/ original point of purchase.
- Products purchased on the naishusa.com site can be filed by emailing: firstname.lastname@example.org
- Please file warranty claims by emailing email@example.com
In the email, please include:
- Picture of the damage/ claim for warranty
- Picture of the serial number
- Picture or screenshot of the original receipt with date of purchase visible
Please be aware, the more information (including pictures) you provide, the easier it will be for us to process your claim and get you back on the water.
Thank you for being a part of the Naish ohana!